PlayOJO Privacy Policy

At PlayOJO Online Casino, we are committed to protecting your personal data and being transparent about how we collect, use and safeguard the information you share with us. This Privacy Policy explains what data we gather when you create a PlayOJO login, use the PlayOJO app, deposit funds or play across our casino and bingo products. By using our site, you agree to the practices described below.

Who We Are

PlayOJO Online Casino is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with a registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for UK players is handled by Skill On Net Limited, registered in England and Wales under No. 14264775, at Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence from the UK Gambling Commission (account 39326), and English law governs our relationship with you, with the courts of England having sole jurisdiction over any dispute.

Information We Collect

We collect information at several stages of your journey with us, whether you access PlayOJO casino through a desktop browser, the PlayOJO app, or a mobile device.

• We collect registration details such as your name, date of birth, address, email and phone number when you create a play ojo login.
• We record payment information, including card or e-wallet details, when you make a deposit or request a withdrawal.
• We log your gaming activity, including bets placed, games played, OJOplus balances earned, OJO Levels progress and bonus usage.
• We gather technical data such as IP address, device type, browser and operating system, particularly when you use the playojo app or log in from a new device.
• We retain communication records from live chat and email correspondence with our support team.

How We Use Your Information

We use the information we collect to operate PlayOJO Online Casino safely and fairly. This includes verifying your identity, processing deposits and withdrawals, preventing fraud and money laundering, and complying with our licensing obligations. We also use your data to personalise offers such as Kickers, manage your OJO Wheel and Prize Twister rewards, and calculate OJOplus cashback in real time. Where you have agreed to marketing communications, we may send you information about promotions, playojo free spins offers, or updates relevant to your account.

Cookies and Similar Technologies

We use cookies and similar technologies to recognise you when you return to playojo, remember your preferences, and analyse how our site and app are used. Cookies also help us detect suspicious activity and support responsible gambling tools. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our casino and bingo products.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run PlayOJO Online Casino, including:

• Payment providers such as PayPal, Paysafe, Visa, Mastercard and Open Banking partners, so we can process your deposits and withdrawal requests.
• Barclays, where player funds are held separately in accordance with the Gambling Commission's medium protection segregation requirements.
• Regulatory bodies, including the UK Gambling Commission and, where applicable, the Malta Gaming Authority or the Gemeinsame Glücksspielbehörde der Länder for our German operations.
• eCOGRA, our authorised Alternative Dispute Resolution provider, if a complaint escalates beyond our internal review process.
• iTech Labs, which independently audits the random number generators used across our games.
• Fraud prevention and identity verification agencies, to confirm your eligibility to play.

PlayOJO Across Different Markets

We operate PlayOJO Online Casino primarily for players in Great Britain, and only players located in Great Britain may access our UK casino and bingo site. We are also live in Sweden, Canada and other regulated markets, and if you access a playojo canada login or use our services in Ontario or Quebec, your data is processed under the licensing framework applicable to that jurisdiction. In Spain, Mexico, Peru and other South American markets, we trade as PlayUZU, while our German site, playojo.de, is operated under a GGL virtual slot machine permit with its own dedicated support contact. Other territories are served under Skill On Net PT Ltd, licensed by the Malta Gaming Authority. Wherever you access playojo casino, we take steps to ensure your data receives an equivalent standard of protection, including safeguards for any international transfer of personal information.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Payment data is encrypted during transmission, and access to sensitive account information is restricted to authorised personnel. We also apply strict verification checks before processing withdrawals, particularly for wins of £5,000 or more, to protect both your account and the integrity of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by our regulatory obligations under UK gambling law and anti-money laundering rules. Even after you close your PlayOJO casino account, we may need to retain certain records for legal, audit or dispute-resolution purposes.

Your Rights

Depending on your location, you may have rights over your personal data, including the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your data, subject to our legal and regulatory retention requirements.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent where processing is based on consent, such as marketing communications.

To exercise any of these rights, you can contact our support team, and we will respond in line with applicable data protection law, including UK GDPR.

Age Verification and Protection of Minors

We do not knowingly collect data from anyone under the legal gambling age. We carry out age and identity verification checks as part of our account registration process, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. We encourage you to review this page periodically, particularly before using new features within the PlayOJO app or our website.

Contact Us

If you have questions about how we handle your personal data, or if you wish to raise a concern relating to your privacy while using PlayOJO Online Casino, please contact our support team at support@playojo.com. Our live chat is also available 24/7 once you have logged into your account.